Highest quality standards - guaranteed!
quality
Hygiene at the Acura Clinic
All our treatment facilities, equipment and other resources fulfil the strict requirements of the Healthcare Inspectorate in the Netherlands. This is regularly checked as part of quality assurance and reported through internal inspections. Acura's operating theatre is extensively inspected and tested several times a year. Samples are taken from the ventilation system, tested and analysed.
Acura works with an independent hospital hygienist (Hip Advies) and a certified instance (Telstar-LUWA), which carry out these checks. The sterilisation of instruments and devices is outsourced to the central sterilisation department of the Catharinaziekenhuis in Eindhoven. These facilities are in turn subject to regular inspections by the health authorities, so that quality is always guaranteed here too.
Legislation in the Netherlands
The quality assurance of clinics in the Netherlands is determined by various laws and regulations.
Register for professions in individual healthcare*
This law lays down rules for the practice of healthcare professions. The aim of this law is to protect patients from improper and negligent medical treatment and at the same time to improve the quality of practising healthcare professionals. Doctors to promote and supervise the organisation. To this end, the law defines the protection of titles, registration, disciplinary procedures and authorisations. You can find all BIG-registered medical practitioners in the BIG register.
*BIG= Beroepen in de Individuele Gezondheidszorg (Register of Professions in Individual Healthcare)
Healthcare Quality Act
This law obliges clinics to systematically and structurally pay attention to quality. The clinic must be geared towards providing appropriate care. This means that care must be effective and efficient, patient-orientated and tailored to actual needs. Every clinic is obliged to carry out quality assurance and also to publish an annual quality report.
Law on medical treatment
This law regulates a number of rights and obligations of the medical practitioner and the patient. The right to information about the treatment is the most important. The doctor is obliged to inform you about the type of treatment, the rules to be followed after the treatment, possible risks, alternatives and the expected outcome. Furthermore, this law establishes the right of access to medical records, the right to consent to treatment and the right to privacy and confidentiality.
Patient Complaints Act Healthcare
This law obliges clinics to establish formal regulations for the handling of complaints. A complaint against a healthcare provider about the behaviour of the provider or the person(s) appointed by the provider can be submitted to the complaints committee. The committee considers the complaint on the basis of a complaints procedure that must be made available to the patient.
Quality report
Here you can find the annual quality report of the Acura Clinic.
Patient Complaints Act Healthcare
This law obliges clinics to establish formal regulations for the handling of complaints. A complaint against a healthcare provider about the behaviour of the provider or the person(s) appointed by the provider can be submitted to the complaints committee. The committee considers the complaint on the basis of a complaints procedure that must be made available to the patient.
